Frequently Asked Questions
Browse answers to some of the frequently asked questions about our products and how to purchase party banners and posters for your special event. Please feel free to contact us should you have any additional questions.
How much do the posters and banners cost?
All prices are in pounds sterling. Prices are fully inclusive. Postage and packing is free with the 'UK First Class Mail' delivery option.
A3 - £10.00
A2 - £15.00
A1 - £23.00
Small (90cm x 30cm) - £15.00
Medium (150cm x 45cm) - £23.00
Large (180cm x 60cm) - £31.00
A set of 4 x banner strips - £8.00
A set of 8 x banner strips - £14.00
What size are the posters and banners?
LARGE POSTER A1 59.4cm x 84.1cm - 23" x 33" approx.
MEDIUM POSTER A2 42cm x 59.4cm - 16.5" x 23" approx.
SMALL POSTER A3 29.7cm x 42cm - 11.5" x 16.5" approx.
LARGE BANNER 180cm x 60cm - 6ft x 2ft approx.
MEDIUM BANNER 150cm x 45cm - 5ft x 1ft 6in approx.
SMALL BANNER 90cm x 30cm - 3ft x 1ft approx.
Small banner and A3 poster - These are suitable for a small room in a house or on an office door.
Medium banner and A2 poster - Our most popular sizes and will suit most rooms in pubs, clubs, restaurants and halls.
Large banner and A1 poster - Great for bigger venues such as halls and marquees.
What materials are used?
All banners & posters are printed on high quality polyproylene media. Which is a specially coated, lightweight tear resistant vinyl media. They are easy to hang using blutac, pins or you can use ribbon or string with the eyelet option. Our banners and posters are designed for indoor use, however they can be used outside during fine weather conditions, but are not waterproof. All banners and posters are printed using the latest large format inkjet technology.
How do I upload a photograph?
To include a photo, tick the 'Upload a Photo' button. Then click the continue arrow, next follow the simple instrutions to select & upload your photo. When upload is completed continue to 'Add to Basket' where an image of your photo will appear on your order details.
We can accept digital camera images, scanned images in jpg/jpeg format. For scanned photos set the resolution to 600dpi. All photos must have a file size of not less than 300KB and no more than 3MB. Photos taken in poor light on a mobile phone do not print well when enlarged. If we feel the image quality is too low we will contact you. If in doubt please contact us.
Photographs from Facebook, Twitter or other Social Media websites are not acceptable due to being reduced in size, and will not produce a quality product when enlarged to print.
Should you wish to post us your photo, please send it to us with your order form to Solverapid Ltd. 39 Rollestone Road, Holbury, Southampton, Hants. SO45 2HB. We will return your photograph to you.
What are the delivery options?
We offer three delivery types within the UK:
First Class Signed For, UK Delivery (Free)
All items are sent by standard UK First Class mail. Solverapid aim to process your order within 1-2 days. Orders are normally dispatched and received within 5 to 7 business days (Mon-Fri). Banners and posters are mailed to you in a long tube and will not fit through a standard letterbox. Please give an address where there will be someone to accept delivery. The Royal Mail will return items to the local sorting office for collection if nobody is able to accept delivery.
This delivery option also covers the Highlands and Islands, Scilly Isles, the Isle of Man, IoW, Channel Islands and Gibraltar (via Royal Mail International Standard).
Special UK Delivery (£6.50)
For items required within 2-4 business days, please select this option. Your order will be sent by Royal Mail Special Delivery at an extra cost of £6.50 (UK only) and delivered before 1pm. You will receive an email confirming the dispatch of your order. All items will require a signature upon delivery. The Royal Mail will not leave parcels without a signature and will return undelivered items to the local sorting office for collection. If parcels are not collected within 7 days they are returned to sender. The Shetland Islands and other remote destinations will be delivered later then the guaranteed time.
Saturday UK Delivery (£11.00)
If you require a Saturday delivery (delivered before 1pm) there will be a charge of £11.00 for delivery. Orders must be placed before 1pm on Thursday to be eligible for next Saturday delivery. All items will require a signature upon delivery and will be returned to the local sorting office if undeliverable. Parcels not collected within 7 days are returned to sender.
I've noticed a mistake. Can I change or cancel my order?
Please contact us asap. If your order has already been printed we are unable to offer a refund. Be sure to check all spellings and information before placing your order, we cannot replace or refund any banners or posters if the details supplied were incorrect.
What is your returns & refunds policy?
Solverapid Ltd. makes every effort to ensure each order is correct. If the goods received are not what you ordered, please contact us immediately. We will replace the item(s) or refund the cost of the item(s). Be sure to check all spellings and information before placing your order, we cannot replace or refund any banners or posters if the details supplied were incorrect.
If your order arrives damaged, we will make every effort to reprint and dispatch the order in time for your event. If this not possible we will refund the cost of your order. To obtain a reprint or refund contact us immediately and email us a photo of the damage to email@example.com
What is the benefit of registering an account?
Registering an account allows you to keep track of all your orders, past and present, and allow faster processing for future orders.
Is it safe to order online?
We use a secure online payment gateway to take payment for your orders. At no time do we capture your debit/credit card details ourselves.
What are my payment options?
You may pay online via Paypal with a credit or debit card or Paypal account. Alternatively we accept payment by cheque. Please make cheques payable to Solverapid Ltd. and post with your order details to Solverapid Ltd., 39 Rollestone Road, Holbury, Southampton, Hants SO45 2HB. Allow 5 working days for cheques to clear before orders are printed and dispatched. Please include your return address.
I've forgotten my account login details. How do I retrieve them?
Visit the login page and use the 'Forgotten Password' link to have a new password emailed to your registered email address.
Can I use the banner or poster outside?
Primarily our banners and posters are designed for indoor use, however they can be used outside during fine weather conditions, but are not waterproof.
How good is the photo print quality?
The print quality depends of the quality of your original photograph. As banners and posters are viewed from a distance most photos look OK. For best results use a digital camera set to a high resolution. Photos taken in poor light on a mobile phone do not print well when enlarged. Please do not send photos from Facebook or other social media websites, being reduced in size they do not produce a quality product when enlarged.
All photos must have a file size of not less than 300KB and no more than 3MB.
If we feel the image quality of your photo is too poor we will contact you. If in doubt please contact us.